Sasha Antique Victorian Jewellery Necklace Set | Moissanite Polki Jewellery

Returns and Replacement Policy

At GehnaShop, we strive to ensure your satisfaction with every purchase. In the event that you need to return or exchange an item, please carefully read our return and replacement policy outlined below:

1. Refunds:

   - We offer refunds in the form of store credit only. We do not provide cash refunds.

   - Store credit will be issued for the full purchase price of the returned item(s), excluding any shipping fees.

   - The store credit can be used towards future purchases on our website.

2. Eligibility for Returns:

   - To be eligible for a return, the item(s) must be unused, in their original condition, and with all original tags and packaging intact.

3. Return Process:

   - To initiate a return, please contact our customer support team within 24 Hours of receiving your order.

   - Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.

   - Please securely package the item(s) before returning it to us.

4. Inspection and Approval:

   - Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria.

   - If the returned item(s) meet the required conditions, we will issue store credit to your account within 2 to 3 days.

Shipping Policy

1. Processing Time:

   - After placing an order, please allow 3 to 5 business days for us to process and prepare your order for shipment.

   - Processing time may vary depending on the availability of the item(s) and any customization involved.

2. Shipping Time:

   - Once your order has been processed, we aim to deliver it to you within 7 to 10 business days.

   - Please note that shipping time may vary depending on your location and any unforeseen circumstances such as natural disasters or public holidays or other delays.

Please note that these policies are subject to change without prior notice. It is important to review the full refund and return policy and shipping policy on our website for detailed information.

We appreciate your cooperation and understanding. Should you have any questions or concerns, please don't hesitate to contact our customer support team.

Please read the full policies on our website for more information.

Gehna Shop products are of high quality and with fine craftsmanship, please follow these simple procedures to preserve your product.

1) Always store your jewelry in an air-tight box or a sealed bag. Store the box or bag in a moisture-free area.

2) Clean your jewelry with a dry soft cloth to remove any dust with a brush and restore the shine.

3) Don't use your jewelry while having a bath or swimming.

4) Ensure your jewelry does not come in direct contact with perfumes, hair sprays, chemicals, or body lotions as they may react.

5) Do not use detergents, soaps, or toothpaste to clean your jewelry.

6) Store each piece separately to avoid chipping, scratches, or any entanglement.

7) Clean jewelry after every use.

8) Remove jewelry before washing hands or using hand sanitizers