Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just WhatsApp us on +91-79909-34197 or mail us on email@example.com.
- Pre Sale Questions
- After Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Gehna Shop is an online artificial jewelry e-commerce website where you can buy wide range of unique and trending jewellery accessories.
Yes, we are available online and offline. You can find us online at www.gehnashop.com and offline at our physical retail outlet which is located in Surat, Gujarat. You can visit us at GF-7, Lavanya AC Market, Near Ashok Paan House, City Light Road Surat 395007.
Purchase on Gehna Shop is very easy. Browse through our collection. Select products of your choice then add them to your cart. Once selected go through your cart and then proceed to checkout.
For making a purchase, account creation is not compulsory. However with an account buyers can check their order history, past purchases, and wishlists. Buyers can manage their shipping and billing addresses and edit their passwords and account details. If after account creation you forget the password, don't worry just click on Forgot Password Tab on the sign-in page and create a new password.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email or on your WhatsApp message, we will try our best get back to you ASAP.
Once an order has been placed, we are unable to make modifications to it. This includes changes to the product, quantity, shipping address, or payment method. We advise double-checking your order details before completing the purchase.
After Sale Questions
We strive to ensure the highest quality in our products. In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately with your order details and a description of the issue. We will gladly assist you with a replacement or refund in the form of store credit.
If you need to make changes to your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.
To maintain the quality and shine of your jewelry products, we recommend avoiding exposure to water, perfume, and harsh chemicals. Clean your jewelry with a soft cloth after each use and store it in a dry place. You can also check out "Jewellery Care Guide" page
If you wish to return or exchange an item, please contact our customer support team within 24 hours of receiving your order. We will provide you with further instructions and assist you throughout the process. Please note that certain conditions and limitations may apply, so we recommend reviewing our returns and exchanges policy for detailed information.
We apologize for any inconvenience caused. If you have received the wrong item, please contact our customer support team immediately with your order details and a description of the issue. We will arrange for the correct item to be shipped to you.
We do not provide direct money refund. A giftcard / store credit of the respective amount is given to the customer. Once we receive the returned item, we typically process refunds within 7 to 10 business days. We appreciate your patience during this process.
We understand that accidents can happen. If you accidentally damage your jewelry, please contact our customer support team with details about the damage. We will assess the situation and provide you with possible repair options and associated costs.
Yes, we understand that sometimes you may need to exchange an item for a different size, color, or style. Please contact our customer support team within 24 hours of receiving your order to request an exchange. We will guide you through the process and provide further instructions.
We greatly appreciate your feedback and encourage you to review your purchase on our website. You can navigate to the product page and look for the "Review" section. We value your opinion and use it to continually improve our products and services.