Gehnashop.com is a property of Neeraj Satish Kala, an Indian company registered under the Companies Act, 2013, with its registered office located at G-7, Lavanya Ac Market, Citylight, Surat, Gujarat-395007.
Information We Collect
1. Contact information:
We may collect your name, email address, mobile number, phone number, street address, city, state, pin code, country, and IP address.
2. Payment and billing information:
When you make a purchase, we may collect your billing name, billing address, and payment method. However, please note that we NEVER collect your credit card number, credit card expiry date, or any other details related to your credit card on our website. Credit card information will be obtained and processed by our online payment partner, Cashfree Payments.
3. Demographic information:
We may collect demographic information about you, such as events you like, events you intend to participate in, products you purchase, or any other information you provide during the use of our website. This information may also be collected through surveys.
4. Other information:
When you use our website, we may collect information about your IP address and the browser you are using. We may track the site you came from, the duration of time spent on our website, pages accessed, and the site you visit upon leaving our website. Additionally, we may collect information about the type of mobile device you are using or the version of the operating system your computer or device is running.
Methods of Information Collection
We employ various methods to collect information:
1. Direct collection:
We collect information directly from you when you register for an event or purchase tickets. We may also collect information when you post a comment on our website or contact us via phone or email.
2. Passive collection:
We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons to collect information about your usage of our website.
3. Third-party collection:
If you use integrated social media features on our website, the respective third-party social media sites may provide us with certain information about you, including your name and email address.
Use of Personal Information
We utilize the information we collect for the following purposes:
1. Contacting you:
We may use the information you provide to contact you for purchase confirmations or other promotional purposes.
2. Responding to requests or inquiries:
We use the information to address your requests or answer any questions you may have, whether through email, SMS, phone, or other means of communication.
3. Improving products and services:
Your information may be used to enhance our products and services. This may involve customizing your experience based on your preferences, analyzing site trends, and understanding customer interests.
4. Security purposes:
We employ your information to safeguard our company, customers, and websites.
5. Marketing purposes:
We may send you information about special promotions, offers, new features, or products. These communications may involve our own offerings or products, as well as third-party offers or products that we believe may be of interest to you. If you make purchases from us, we may enroll you in our newsletter.
6. Transactional communications:
We may send you transactional emails or SMS pertaining to your account or ticket purchases.
7. Other purposes:
We may use your information as permitted by law or as disclosed to you separately.
Sharing of Information with Third Parties
We share information with third parties in the following circumstances:
1. Service providers:
We may share information with vendors who assist us in managing our online registration process, payment processors, or transactional message processors. Some of these vendors may be located outside of India.
2. Event organizers:
We share your information with event organizers and other parties responsible for fulfilling purchase obligations. These parties will handle your information according to their respective privacy policies.
3. Business partners:
We may share information with our business partners, including third parties who provide or sponsor events or operate venues where events are held. Our partners will handle the information in accordance with their privacy policies.
4. Compliance and protection:
We may share information when necessary to comply with the law, protect ourselves, respond to court orders or subpoenas, cooperate with government agencies or investigatory bodies, or investigate potential fraud.
5. Business transfers:
If all or part of our business is sold, we may share your information as part of that transaction.
6. Other sharing:
If we plan to share your information for reasons not mentioned in this policy, we will notify you before doing so.
If you no longer wish to receive marketing emails from us, you can opt out by sending an email to firstname.lastname@example.org. Please note that it may take approximately ten days to process your request. Even if you opt out of marketing messages, you will still receive transactional messages via email and SMS related to your purchases.
To address any questions about this Policy or privacy concerns, you can contact our Grievance Officer:
Mrs. Jyoti Kala
G-7, Lavanya Ac Market, Citylight, Surat, Gujarat-395007
Phone: +91-7990934197 / 9638310354
We may update our privacy practices from time to time. Any material changes to this policy will be communicated to you as required by law. An updated copy of the policy will also be posted on our website. We encourage you to periodically check our site for updates.